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How Debt Collection Agencies Use Revion

AI That Collects More, Costs Less

Compliant, empathetic AI agents that maximize recovery rates while reducing operational costs

Outbound Call - MorningConnected
“Hello, this is regarding your account ending in 4892”
SMS Follow-upDelivered
“Important message about your account. Call 1-800...”
Evening AttemptPayment Arranged
“I can pay $200 monthly starting Friday”
47%
Right Party Contact Rate

First Contact

AI agents make initial contact with debtors using empathetic, compliant scripts that achieve higher right-party contact rates while maintaining regulatory compliance

Debtor CallNegotiating...
“I want to pay but can only afford $150 per month”
Analyzing payment capacity...
AI ResponseApproved
“I can approve $150/month for 12 months. First payment Friday with auto-debit saves you 5%”
Settlement Offer
65% of balance
If paid today
Payment Plan
$150/mo
12 months

Payment Negotiation

AI negotiators analyze account history and financial capacity to create personalized payment plans that maximize recovery while maintaining debtor relationships

Real-time Compliance MonitorActive
✓ Call time restrictions8AM-9PM Local
✓ Mini-Miranda delivered100% Compliant
✓ Cease & desist honoredAuto-flagged
✓ State regulations50 State Compliant
Complete Audit Trail
• Full call recordings with transcripts
• Consent verification timestamps
• Compliance checkpoint logs
• Automated dispute documentation
0
Violations
100%
Compliant
24/7
Monitoring

Compliance Management

Built-in FDCPA, TCPA, and state-specific compliance ensures every interaction follows regulations while maintaining detailed audit trails for legal protection

Contact VerificationProcessing...
Primary: (555) 123-4567Disconnected
Work: (555) 987-6543Wrong Party
New: (555) 456-7890Verified ✓
Skip Trace Results
Found Numbers:3 new
Verified Email:Yes
Employment:Updated
Address:Current
73%
Contact Found Rate
2.4x
RPC Improvement

Skip Tracing

Intelligent skip tracing that updates contact information in real-time, verifies right-party contact, and maximizes successful connections while minimizing wasted attempts

Payment CollectionPCI Compliant
“I'd like to make a payment on my account”
AI Payment AssistantSecure Line
“I can process that now. Would you prefer debit card, bank transfer, or payment plan?”
Accepted Methods
✓ Credit/Debit Cards
✓ ACH Transfer
✓ Check by Phone
✓ Digital Wallets
Today's Collections
$284,325
1,247 payments
PCI DSS Level 1 Compliant

Payment Processing

Secure payment collection with PCI-compliant processing, automatic payment scheduling, and instant confirmation across multiple payment methods

Inbound CallDispute
“This debt isn't mine. I never had this account”
Verification Process
✓ Identity verifiedConfirmed
✓ Account documentationReviewing...
✓ Dispute loggedCase #48291
✓ Collection pausedActive
24hr
Avg Resolution
87%
First Call
4.8/5
Satisfaction

Dispute Resolution

AI-powered dispute handlers that validate claims, gather documentation, and resolve disputes faster while maintaining compliance with consumer protection laws

Collection DashboardLive
15,287
Accounts Worked
47%
Contact Rate
$1.8M
Collected MTD
18%
Recovery Rate
AI vs Human Performance
Calls per hourAI: 240 | Human: 25
Promise to pay rateAI: 31% | Human: 22%
Cost per dollar collectedAI: $0.08 | Human: $0.19
9.6x
ROI
58%
Cost Reduction

Performance Analytics

Real-time dashboards tracking collector performance, recovery rates, compliance metrics, and ROI with actionable insights to optimize collection strategies